Then the day before the original scheduled date, I get a text about "tomorrow's delivery". I figured I was all set, but never got an email confirmation. I then went on the live chat and talked to a rep there, who assured me she would pass on the cancellation and I'd get an email confirmation. I emailed to cancel and didn't hear back at all after 2 days. I hadn't been charged anything and was within the no-cost change/cancellation window. A week before the container was scheduled for delivery, my circumstances changed and I didn't need it anymore. The guy on the phone also mentioned a certain amount of coverage and a lock was included in the price, but saw that these were basically extra add-ons he added without giving me any choices. Once I was able to log in and view my order, I saw that the discount code I had responded about in the email wasn't honored (though the savings wouldn't have been huge overall). I reserved a container for a long distance move about 2-3 weeks in advance over the phone. Let me first say, I never actually went through with using the service after placing my initial order. Let this review be useful for anyone thinking of using their services. This will be our last time using this service and have no intentions of sharing their number with anyone we know. This company needs to train across the entire organization and not just place bodies in these "CUSTOMER SERVICE" positions when dealing with real-life people who are paying for you to stay employed. I am again getting frustrated and upset that Pack Rat, and per the Rep (Taylor), who sounded like she was eating and being argumentative while communicating with me, tried explaining I was told the amount was going to change in my contract, and as I explained to her just like other storage companies like U-Haul who we also use gave us a 30-day notice in advance of any price increases. I was ok with the quoted price, but to my surprise, the new payment amount was increased without any notice via email, mail, or phone. Fast forward to today, we are currently in the process of closing on our future home and paying storage monthly. ![]() So after speaking with the person in the office, I was reassured that the driver would be leaving the Pod. Obviously, I couldn't afford to cancel because of other timelines we had to meet, especially with moving from Virginia to North Carolina. I immediately called the office, very frustrated and upset. ![]() The driver that came to drop off the Pod didn't know how to park and called the office to state this and attempted to cancel. W started communicating with Pack Rat in December 2022 to inquire about the services being offered and finally scheduled something for February 2023.
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